Let’s call him Andrew. We spent some time together last week. Quick to smile, self-deprecating, and genuinely appreciative as a client, I’ve liked him from the start.
I could immediately see Andrew was agitated, but most people wouldn’t have picked up on that. I gave him the head nod and we silently walked out of the courtroom and into the hallway to talk.
Andrew didn’t start this conversation with his usual smile. He was polite as ever, immediately apologizing for the purpose of our being there. This time, things were different.